FAQ

We’re located in the Aspen Landing Shopping Centre in Calgary, AB.

We are open by appointment only and strongly recommendbooking an appointmentto make sure a consultant will be available to assist you when you arrive.

At Alberta Diamond Exchange, we offer a variety of services tailored to meet the needs of the discerning shopper. Whether you’re in the market for high-end diamond jewellery, luxury Swiss watches or a quick gift for a loved one, our experts can guide you through the process with ease. While our showroom is always stocked with beautiful pieces to match any style or budget, we also work with our clients to create sentimental custom jewellery. Our design consultants have access to many diamonds, precious gemstones, and other jewellery components. Our custom goldsmiths work with the utmost precision to ensure the finest details are perfect. We also provide watch maintenance, jewellery restoration and repair, and purchase unwanted pieces in a discreet and fair manner.

At ADX Diamonds, luxury begins with how you feel the moment you step inside. You’ll be welcomed by a discreet, highly knowledgeable team and guided to a private office - an elegant, comfortable space designed for quiet conversation, thoughtful exploration, and complete clarity. Our approach is intentionally refined. We do not work on commission, and we do not use pressure. Instead, we offer a level of guidance rooted in expertise, integrity, and a genuine respect for your vision. Every recommendation is
thoughtful, considered, and tailored to you. Our direct relationships with leading cutting houses allow us to curate diamonds and gemstones of exceptional quality - without the traditional retail markups. This gives you access to a world of elevated possibilities: premium natural diamonds, beautifully crafted lab-grown options, rare coloured gemstones, unique cuts, and bespoke creations designed exclusively for you. Whether you are commissioning a one-of-a-kind piece, selecting a signature design from our showcase, upgrading a diamond, or transforming an heirloom through redesign, our team manages every detail with precision and artistry. Our commitment continues well beyond the moment you leave with your piece. We offer comprehensive after-care, including appraisals, repairs, restorations, upgrades, valuations, cleanings, inspections, and long-term service for your most cherished jewellery. Each visit is handled with the same level of care as your first.

ADX Diamonds is where craftsmanship, expertise, and exceptional service come together - creating an experience that is as elevated and memorable as the jewellery itself.

To receive our newsletters with information on upcoming sales or events, please fill in your contact information at Stay Informed.

Yes! If you’re not sure what to buy a loved one, or want to give them the freedom to choose their own gift, an ADX gift certificate is the perfect solution.

You can purchase a gift certificate by contacting us.

ADX buys jewellery, bullion, coins, flatware, untreated mined-diamonds, Swiss watches, and more.

The first step of selling your unwanted pieces is to make an appointment with our buyer.

During your appointment, our buyer will evaluate your pieces and discuss any offers with you. If you accept an offer, a cheque will be issued to you right away.

As such, we require two forms of ID. One-piece must be a government-issued photo ID.

Alberta Diamond Exchange deals in previously-owned premier Swiss watches. Some of our favourite watch brands are:

• ROLEX
• CARTIER
• OMEGA
• AUDEMARS PIAGET
• PATEK PHILIPPE
• IWC
• TAG HEUER

You can view our current selection of Watches for Him or Watches for Her on our website.

If you’re interested in selling one of your Swiss watches, contact us to book an appointment with our buyer.

At ADX, we can process ready to ship jewellery in 2-3 business days. If you need to modify your ready to ship piece (for instance change the finger size) we ask for 1-2 weeks for processing.

Once processed, ADX will ship your jewellery to you using FedEx Priority and send you a tracking number for your package. Standard shipping times within Canada is 2 business days, however, due to COVID, some delays in shipping may occur. You can use your FedEx tracking number to track your package!

Yes! We ship our jewellery across Canada and The United States.

For international shipments, we ship using FedEx International Priority and send you a tracking number for your package. Your shipment may come with customs duties and taxes that will be billed separately. Standard shipping times within the US is 5-10 business days, however, due to COVID, some delays in shipping may occur. You can use your FedEx tracking number to track your package!

While we specialize in diamonds, we can source manysemi-precious gemstones, like sapphires, alexandrites, emeralds, rubies and moissanites.

Yes, ADX is proud to offer our clients the versatility of choosing between mined or lab-grown diamonds.

Every diamond that passes through our store, whether created deep within the earth’s crust or in a laboratory under similar conditions, is independently graded and certified. You can learn more about lab-grown diamonds on our website, or book an appointment with one of our diamond consultants.

Just like mined diamonds, our lab-grown diamonds all come independently certified to ensure they are graded by exceptional international standards. You can learn more about lab-grown diamonds on our website, or book an appointment with one of our diamond consultants.

Of course! You canbuy a loose diamondto set in your jewellery piece later, or come back to design something with your partner. 

Yes, we sell used diamonds.

We have amazing deals on used diamonds in-store.

Yes we offer all types of jewellery- we are your one-stop-shop for all of your jewellery needs!

Some of our most popular jewellery pieces are necklaces, earrings and watches.

We try to keep our website up to date and can have more jewellery in store.

If we don’t have exactly what you’re looking for one of our consultants can order it in or custom make it for you. 

Of course we can upgrade your lab-grown diamonds!

If you’re ready for a larger centre stone, one of our consultants will help you with your vision.

Your consultant will select the best stones for you to consider based on your budget and needs. 

ADX loves to collaborate. Fill out the“General Inquiries”form on the book an appointment page, and describe your collaboration idea! Please attach any mood boards or visions you may have. Our collaboration coordinator will reach out to you within 3-5 business days. 

Yes, we clean jewellery that was not bought from us!

We can clean gold and platinum fine jewellery on-site. For silver jewellery, we can send out your jewellery to our goldsmith.

Absolutely! Alberta Diamond Exchange welcomes you to bring in your pieces for restoration or repair. Our goldsmith’s can repair most fine jewellery.

During your appointment one of our consultants will intake your piece. In most cases, you will be provided with a final quote once our goldsmiths have assessed what needs to be done.

To appraise a piece of jewellery that wasn’t purchased from ADX, we use a third-party appraiser. There is a small fee for this service.

We recommend waiting in our beautiful showroom while we take care of your jewellery. Cleanings generally take 5-15 minutes to complete and are done on-site. 

Cleanings generally take 5-15 minutes to complete.

Generally repairs take 4-5 weeks to complete. Depending on your specific repair needs, that time may be shorter or longer. Your consultant will let you know the time needed for your repair. 

We want to see you at least every 6 months for your cleaning and inspection to ensure your jewellery remains in tip-top shape.

We warranty against manufacturer defects for one year after purchase. This means if something happens to your jewellery because of the way it was built, we’ll fix it.

We also provide:
– An appraisal for jewellery over $3,000 so that you can get it insured;
– A complimentary ring sizing within the first 12 months after your pick up;
– Complimentary in-store cleanings and inspections of your jewellery forever.

Of course, we can recreate the same ring that was bought several years ago! If the ring that you bought is still available from the supplier, we can reorder it. Or we can recreate it with our custom goldsmith. 

We often use sentimental or heirloom jewellery to create something new. Your consultant will assess your pieces and can advise you on how to incorporate it into your new jewellery.
If you already have a centre stone and want us to help you put it in a ring, we can certainly help you with that too! 

Unfortunately no, our jewellery buyer needs to assess your piece with you in person to offer you a selling price.

If you’re looking to trade a diamond you already have for a new one, we can put together a trade in value to use toward your new diamond.

When yousell your jewellery, we write you a cheque when you accept our offer to buy your piece of jewellery or watch.